Help, I did not receive the email!

Why am I not receiving the password reset email?
Written by Mikael Lidstrom
Updated 2 months ago

If you don't receive the Password Reset email, there are a few things that could be the reason for this.

Below is a check-list that you can go through, that might help you solve the situation - if none of them do, please contact our support team.

  1. The email might have ended up in your spam or trash inbox.
    Make sure you check both!
  2. There is no Challengermode account connected to the email address you entered.
    Make sure you entered the email address correctly!
  3. You have a second Challengermode account.
    If you have a second account, this could complicate the email reset - whether it's due to the location being confirmed on a different account, the email address being connected to a banned account or similar.
  4. Settings on your email provider that blocks emails from Challengermode.
    If that is the case, the emails should be in your spam or trash folder.

Running into other issues, or do you have additional questions? Feel free to chat with us by clicking (?) on Challengermode.

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