There are a couple of ways to check what prevents you from receiving the password reset email:

1. You are not verifying the inbox connected to your Challengermode account.
   - Verify your User Settings to see your linked email address.
2. You have a second Challengermode account.
   - If you have a second account for which you have confirmed the location, it will prevent you from receiving the password reset email on your current one.
3. A Firewall that is blocking certain emails.
4. A setting of your email account that does not allow specific emails.

Running into other issues, or do you have additional questions? Feel free to chat with us by clicking (?) on Challengermode.