You may be asked by an admin to record POV demos. To do that, start by opening the console in-game:

• Type "record <filename>" (where filename is a name you choose, without brackets <>)
• This will start recording the match from your point of view.
• To end the recording you can either write "stop" in the console or just leave the game.
• The file is commonly saved under the folder path "Steam\steamapps\common\Counter-Strike Global Offensive\csgo".

You can then send this recording via email or attach it to a message in the support chat.

Running into other issues, or do you have additional questions? Feel free to chat with us by clicking (?) on Challengermode.